jilbet Privacy Policy

Last Updated: January 2026

1. Introduction and Scope

This Privacy Policy ("Policy") describes the practices of jilbet ("jilbet", "we", "us", "our") with respect to the collection, use, storage, disclosure, and protection of personal data obtained from individuals ("you", "your", "Player") who visit, register with, or otherwise interact with the jilbet online casino and sports betting platform accessible at jilbet.bid ("the Platform").

This Policy applies to all personal data collected through the Platform, including data provided during account registration, identity verification, deposits and withdrawals, customer support interactions, promotional participation, and general browsing activity on jilbet.bid. This Policy should be read alongside the jilbet Terms & Conditions and Responsible Gaming Policy, both of which are available on the Platform.

jilbet is committed to handling personal data responsibly, transparently, and in accordance with applicable data protection principles. We review and update this Policy periodically to reflect changes in our data practices, legal obligations, or the services we offer.

2. Who We Are

jilbet is the operator of the online gaming platform accessible at jilbet.bid, serving players primarily in the Bangladesh market. jilbet operates as the data controller in respect of personal data collected through the Platform, meaning we determine the purposes and means by which your personal data is processed. For any questions or concerns related to data privacy, please contact us using the details set out in Section 14 of this Policy.

3. Information We Collect

3.1 Information You Provide Directly

When you create a jilbet account or use our services, you may provide us with the following categories of personal information:

• Identity Data: Full legal name, date of birth, gender, and national identity card (NID) number or passport number provided during registration or KYC verification.
• Contact Data: Email address, mobile phone number, and residential address in Bangladesh (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar).
• Financial Data: bKash, Nagad, Rocket, or Upay mobile wallet numbers; bank account details where provided for withdrawal purposes; transaction history including deposit amounts in Bangladeshi Taka (BDT).
• Verification Documents: Scanned copies or photographs of government-issued identification documents and proof of address submitted during KYC review.
• Account Credentials: Username and encrypted password (jilbet never stores passwords in plain text).
• Communications: Records of your correspondence with jilbet's customer support team via live chat or email.

3.2 Information Collected Automatically

When you access the jilbet Platform, certain technical data is collected automatically through standard internet protocols and analytics tools:

• Device and Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited on jilbet.bid, time spent on each page, clickstream data, games played, wagers placed, and session duration.
• Location Data: Approximate geographic location inferred from your IP address, used to verify access eligibility and for responsible gaming compliance.
• Cookie Data: Information stored via cookies and similar technologies as described in Section 7 of this Policy.

3.3 Information from Third Parties

jilbet may receive personal data about you from third-party sources in limited circumstances, including identity verification service providers used to complete KYC checks, payment processors confirming the status of deposit or withdrawal transactions, and fraud prevention and anti-money-laundering screening services. Data received from third parties is handled with the same level of care as data you provide directly.

4. How We Use Your Information

jilbet uses the personal data it collects for the following purposes:

Purpose	Data Categories Used
Creating and managing your jilbet account	Identity Data, Contact Data, Account Credentials
Verifying your identity and age (KYC compliance)	Identity Data, Verification Documents
Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer	Financial Data, Identity Data
Providing customer support and responding to enquiries	Contact Data, Communications, Account Data
Administering bonuses, promotions, and loyalty rewards	Identity Data, Usage Data, Financial Data
Preventing fraud, money laundering, and prohibited conduct	Identity Data, Financial Data, Device Data, Usage Data
Responsible gaming monitoring and intervention	Usage Data, Financial Data, Communications
Improving platform performance and user experience	Usage Data, Device Data, Cookie Data
Sending account-related notifications and service updates	Contact Data, Account Credentials
Compliance with legal and regulatory obligations	All categories as required by applicable law

jilbet does not use your personal data for automated decision-making that produces legal or similarly significant effects without human oversight. Where profiling is used — for example, to identify responsible gaming risk indicators — a member of our team reviews all flagged cases before any action is taken on your account.

5. Legal Basis for Processing

jilbet processes your personal data on one or more of the following legal bases:

• Contractual Necessity: Processing required to fulfil our obligations to you under the jilbet Terms & Conditions, including account creation, transaction processing, and customer support.
• Legal Obligation: Processing necessary to comply with applicable anti-money-laundering (AML), know-your-customer (KYC), and responsible gaming regulations.
• Legitimate Interests: Processing carried out in the legitimate interests of jilbet or its players, including fraud prevention, platform security, and service improvement — provided those interests are not overridden by your rights and interests.
• Consent: Where we rely on your consent for a specific processing activity (for example, sending promotional communications), you have the right to withdraw that consent at any time by contacting our support team or updating your account preferences.

6. Sharing Your Information with Third Parties

6.1 Service Providers

jilbet shares personal data with carefully selected third-party service providers who assist us in operating the Platform. These include payment processing partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard), identity verification and KYC providers, game software providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), cloud hosting providers, and customer support platform operators. All service providers are contractually required to process your data only as instructed by jilbet and to maintain appropriate security measures.

6.2 Legal and Regulatory Disclosure

jilbet may disclose personal data to law enforcement agencies, regulatory authorities, or other government bodies where required to do so by applicable law, court order, or legal process. In such cases, jilbet will disclose only the minimum amount of data required and will notify you of the disclosure where legally permissible.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of jilbet's business, personal data held about players may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to data processing practices that result from it.

6.4 No Sale of Personal Data

jilbet does not sell, rent, or otherwise transfer your personal data to third parties for their own marketing or commercial purposes. Any sharing of data is limited strictly to the purposes described in this Policy.

7. Cookies and Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. They are widely used to make websites function correctly, improve performance, and provide information to the website operator. jilbet uses cookies and similar technologies including local storage and session tokens on the jilbet.bid Platform.

7.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies that keep you logged into your jilbet account securely. These cookies cannot be disabled without rendering the Platform non-functional.
• Functional Cookies: Used to remember your preferences, such as your preferred language setting or last visited game category, to provide a more personalised experience.
• Analytics Cookies: Used to collect anonymised data on how visitors interact with jilbet.bid — for example, which pages are most visited, how long sessions last, and which games are most popular. This data is used internally to improve the Platform and is not shared with third-party advertising networks.

7.3 Managing Cookies

You can manage or disable cookies through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging into your jilbet account and using core Platform features. Disabling functional or analytics cookies will not prevent you from using the Platform but may affect your experience. Instructions for managing cookies are available in the help section of your browser.

8. Data Retention

jilbet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Active Account Data: Retained for the duration of your account relationship with jilbet, plus an additional period after account closure as required for legal, compliance, or dispute resolution purposes.
• KYC and Identity Verification Documents: Retained for a minimum of five years following account closure in accordance with standard anti-money-laundering record-keeping requirements.
• Transaction Records: Financial transaction records are retained for a minimum of five years to comply with applicable financial regulations.
• Customer Support Communications: Retained for up to three years following the resolution of the relevant enquiry or dispute.
• Marketing Consent Records: Retained for as long as the consent remains active, plus a reasonable period thereafter as evidence of the consent provided.

On expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to any individual player.

9. Data Security

jilbet employs a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and jilbet.bid.
• Encryption of sensitive data at rest, including payment credentials and identity document copies.
• Access controls restricting jilbet personnel access to personal data on a strict need-to-know basis.
• Regular internal security audits and vulnerability assessments of Platform infrastructure.
• Two-factor authentication options for player accounts to reduce the risk of unauthorised access.
• Secure, access-controlled data storage facilities with monitoring and intrusion detection systems.

Despite these measures, no method of electronic transmission or storage is entirely without risk. jilbet cannot guarantee absolute security but is committed to continuously improving its security practices. If you suspect that your jilbet account has been compromised, please contact our support team immediately via live chat or email at [email protected] (plain text — not a clickable link).

10. Your Privacy Rights

As a jilbet player, you have the following rights in relation to your personal data:

• Right of Access: You may request a copy of the personal data jilbet holds about you at any time.
• Right to Rectification: You may ask us to correct any personal data we hold that is inaccurate or incomplete.
• Right to Erasure: In certain circumstances, you may request that we delete your personal data. This right is subject to legal retention obligations — for example, we may be required to retain KYC and transaction records regardless of an erasure request.
• Right to Restriction: You may request that we restrict the processing of your personal data in certain circumstances, for example while a dispute is being investigated.
• Right to Data Portability: Where processing is based on your consent or on a contractual obligation, you may request that we provide your personal data in a structured, machine-readable format.
• Right to Withdraw Consent: Where jilbet relies on your consent as the legal basis for a specific processing activity, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place prior to withdrawal.
• Right to Object: You may object to the processing of your personal data where jilbet relies on legitimate interests as the legal basis, unless jilbet can demonstrate compelling legitimate grounds for the processing that override your rights.

To exercise any of the above rights, please contact jilbet's support team via live chat on the Platform or by emailing [email protected] (plain text — not a clickable link). We aim to respond to all data rights requests within 30 calendar days of receipt. We may need to verify your identity before processing your request.

11. Children and Minors

The jilbet Platform is strictly intended for adults aged 18 years and above. jilbet does not knowingly collect personal data from individuals under the age of 18. If you are a parent or guardian and you believe your child has provided personal data to jilbet, please contact us immediately at [email protected] (plain text — not a clickable link). Upon verification, we will take prompt steps to delete the relevant data and close any associated account. jilbet employs age verification procedures at registration to prevent access by minors.

12. International Data Transfers

As an online platform, jilbet may transfer personal data to service providers or infrastructure partners located outside of Bangladesh. Where such transfers occur, jilbet ensures that appropriate safeguards are in place to protect your personal data to an equivalent standard as would apply within Bangladesh. These safeguards may include contractual clauses requiring the recipient to maintain appropriate data protection standards, or transfers to recipients located in jurisdictions recognised as providing an adequate level of data protection.

If you would like further information about the safeguards jilbet applies to international data transfers, please contact our support team using the details in Section 14.

13. Changes to This Privacy Policy

jilbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we provide. When material changes are made to this Policy, we will notify registered players by email and/or by posting a prominent notice on the jilbet Platform prior to the changes taking effect. The updated Policy will display a revised "Last Updated" date at the top of the document.

Your continued use of the jilbet Platform following the effective date of any updated Policy constitutes your acknowledgement of the changes. We encourage you to review this Policy periodically to stay informed about how jilbet protects your personal data.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jilbet handles your personal data, please reach out to our team using the following contact details:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available directly on the jilbet Platform — average response time under 2 minutes.
• Support Hours: 24 hours a day, 7 days a week, including all Bangladesh public holidays.

jilbet is committed to addressing all privacy-related enquiries promptly, fairly, and transparently. This Privacy Policy was last reviewed and updated in January 2026.